Refund policy

Return & Refund Policy

We offer a 15-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must:

  • Be in the same condition as received

  • Be unworn or unused

  • Include original tags and packaging

  • Be accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, contact us at drioshippy@gmail.com or call/WhatsApp +92 316 6493797.

Return Address:
[INSERT RETURN ADDRESS – UAE or relevant location]

If your return is approved, we will provide:

  • A return shipping label

  • Clear instructions on how and where to send your package

Important: Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (beauty products, etc.)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

If you’re unsure about your item, feel free to contact us.

Exchanges

For the fastest service, return your item and place a new order once your return is approved.

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days without providing a reason.

Conditions:

  • Item must be unused and in original packaging

  • Proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you about approval.

If approved:

  • Refunds are issued to your original payment method

  • Processing time: up to 10 business days

Please note that banks or card providers may take additional time to process refunds.

If more than 15 business days have passed after approval, contact us at:
drioshippy@gmail.com

Contact Information

📧 Email: drioshippy@gmail.com
📞 Phone/WhatsApp: +92 316 6493797

Note: Our operations are managed internationally, including support for customers in the UAE.