Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped promptly.
If we experience a high volume of orders, processing may be slightly delayed. We will notify you if there are any significant delays.
Shipping Time
Estimated delivery times:
-
UAE: 2–5 business days
-
International: 7–15 business days
Please note that these are estimated delivery times and may vary depending on your location and external factors.
Shipping Charges
Shipping charges are calculated at checkout based on your location and order size.
We may offer free shipping promotions from time to time.
Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email or message with your tracking number, allowing you to monitor your shipment.
Delays & Issues
We are not responsible for delays caused by:
-
Courier services
-
Customs clearance
-
Weather conditions
-
Incorrect shipping information
If your order is significantly delayed, please contact us and we will assist you.
Customs, Duties & Taxes
For international orders, additional charges such as customs duties or taxes may apply.
These charges are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is correct before placing an order.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Once your order is handed over to the courier, we are not liable for lost or stolen packages. However, we will do our best to help you resolve the issue.
Contact Us
If you have any questions about shipping, feel free to contact us:
📧 Email: drioshippy@gmail.com
📞 Phone/WhatsApp: +92 316 6493797
Note: We operate internationally, including shipping and support for customers in the UAE.